1. How long does it take to process an order?

Please allow 2-5 business days for us to process and ship out your order.

2. How can I expedite my order?

You can select Priority Shipping at checkout for our fastest shipping options.

3. What if I need to expedite after my order has been placed?

You can email us at coastallouise@gmail.com to see if we can still upgrade your shipping.

4. My order tracking is showing delivered, but I can’t find my package. What are the next steps?

If your order is marked as delivered, you will need to reach out the the mail carrier for more information

For any additional information on shipping please see our shipping policy outlined here.

1. Do you give refunds?

Your satisfaction is important to us, and we strive to provide you with the best products. However, please note that we do NOT accept returns, refunds, or exchanges at this time.

Please double check the sizing guide listed in the photos to ensure you are purchasing the correct size.

2. Do you offer exchanges?

Unfortunately, we are unable to offer exchanges at this time since all of our items are hand made to order. If you ordered the wrong size, please reach out and we will provide you with a discount for you to repurchase in the correct size.

3. What if I receive a damaged item?

Please email us at coastallouise@gmail.com and forward photos of any damage within two days of receipt of your order.

For any additional information on returns please see our return policy outlined here.

1. Do you have gift cards?

Yes, absolutely!! Your e-gift card will be emailed straight to the email associated with the order. You can find our gift cards here.

2. Why is my gift card not working?

Please make sure you are entering the correct promo code at checkout. Please email us with your confirmation of purchase if help is still needed! 

3. How do I apply a gift card or promo code at checkout?

At checkout, go to your order summary and enter your code in the box that says “gift card  or discount code”.

1. What size should I order?

We have listed a general sizing guide under each product, but items differ according to the brand. We try to provide guidance in the specific item descriptions to better serve you. 

2. What size should I order if I am in between sizes? 

If we do not specify whether to size up or down, please email us at coastallouise@gmail.com for a more tailored description of sizing. Please include your measurements when emailing us!